E-commerce

The use of a platform, website and/or app as a sales channel is subject to various legal obligations. For example, there are numerous information obligations regarding your company and the products and/or services you offer. For online transactions there are far-reaching obligations regarding the set-up of the ordering process (including payments), the conclusion of an agreement and consumer rights (including guarantees and returns). And, of course, personal data must be handled with care under the General Data Protection Regulation (GDPR).

This is how we can help you

Our firm has an established name in the field of IT law, intellectual property law, advertising law and privacy law. We assist our clients with, among other things, the establishment of online sales channels (e.g. webshops), drafting or updating of general terms and conditions, privacy statements and cookie banners and the conclusion of contracts with suppliers, designers, platform providers and hosting parties or customers. We also have specific knowledge of customs and transport law, which is indispensable when delivering products to consumers (or intermediaries). Where necessary, we consult with our colleagues specialized in competition law and insurance and liability, and we have excellent contacts with lawyers worldwide, so that all local regulations can be taken into account (in the case of international sales).

Regulators such as the Authority for the Financial Markets (ACM) and the Dutch Data Protection Authority (DPA) closely monitor the Business-to-Consumer market, and e-commerce-related court proceedings are regularly commenced (also on behalf of large groups of consumers). We keep track of all relevant developments and assist our clients in proceedings, should this become necessary.

Please contact us at the telephone number below or send us an email.

+31 (0)10 440 6440 e-commerce@ploum.nl

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